Refund policy

- If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
- We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.
- Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
- Please note that bespoke items, special orders, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty.
- Please request a Exchange & Return Form by emailing info@mirasanto.com and return it with the item.
- Please note that you will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
- Returns and exchanges will be processed as soon as possible after arrival.
- Credit can be used against your next order.
- Our returns address is: MIRA SANTO - Anephel Altazor Gmbh, Via da la Staziun 27, Celerina 7505, Switzerland.